Privacy policy

Last Updated: July 15, 2025

This Privacy Policy describes how Resyn Labs ("we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from resynlabs.com (the "Site").

1. Information We Collect

We collect information about you in a few different ways when you interact with our Site.

a) Information You Provide to Us: This is information you voluntarily submit to us. It includes:

• Contact Information: Your name, email address, and phone number.

• Order Information: Your name, billing address, shipping address, and payment information.

• Communications: Information you provide when you contact our customer service, fill out a form, or otherwise communicate with us.

b) Information We Collect Automatically: When you visit the Site, we automatically collect certain information about your device and your interaction with our Site ("Device Information"). This includes:

• Device and Usage Data: Your IP address, browser type, operating system, time zone, pages you have viewed, and the dates/times of your visits.

• Cookies and Similar Technologies: We use cookies, log files, web beacons, and other tracking technologies to collect this information. Cookies are data files placed on your device that help our Site function and recognize you. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

c) Information from Third Parties: We may receive information about you from third parties, including from our vendors and service providers who help us operate our Site and business, such as our payment processors who provide us with information about your payment status.

2. How We Use Your Personal Information

We use the Personal Information we collect for several purposes:

• To Fulfill Your Orders: To process your payment, arrange for shipping, and provide you with order confirmations and invoices.

• To Provide Customer Support: To communicate with you and respond to your inquiries.

• To Screen for Risk and Fraud: We use Device Information, particularly your IP address, to help us screen for potential risk and fraudulent activity.

• To Improve Our Site: To analyze how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

• For Marketing and Advertising: With your consent, we may send you emails about our new products, promotions, and other updates. We also use information about your orders and Browse behavior to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

3. Sharing Your Personal Information

We do not sell your Personal Information. We share it only with trusted third parties who help us operate our business and Site.

• Shopify: Our store is powered by Shopify Inc. We share your information with Shopify to provide our e-commerce platform and services to you. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processors (e.g., Shopify Payments, PayPal), shipping carriers, and email marketing providers.

• Legal Compliance and Protection: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our business records unless and until you ask us to delete this information.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information.

• European Residents (GDPR): If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.

• California Residents (CCPA): If you are a resident of California, you have the right to know what personal information is collected about you, to request its deletion, and to opt-out of the "sale" of your personal information (note: we do not sell your data).

To exercise any of these rights, please contact us using the contact information below.

Do Not Track: Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

7. Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or phone.

• Email: support@resynlabs.com

• Phone: 512-656-2199