Refund policy

Order Cancellations: A Flexible Window

We get it—minds can change! Our cancellation policy is designed to be flexible in the early stages of your order.

  • Within 12 Hours (Full Refund): If you need to cancel your order for any reason within 12 hours of placing it, we can provide a full, no-questions-asked refund.

  • Within 24 Hours: As we move quickly to get your order ready, a small 10% processing fee applies to cancellations made within 24 hours to cover the initial work we’ve done.

  • Within 72 Hours: At this stage, your unique piece is actively being packaged. For cancellations within 72 hours, a 30% fee is needed to cover the materials and labor already dedicated to your project.

  • Once Shipped: When your order is packaged and on its way to you, we are unable to cancel it.

 

 

Easy Returns & Exchanges

For our in-stock products, we offer a straightforward return and exchange process within 7 days of delivery.

Preparing for a Return:

To ensure a smooth process and allow the item to find a new home, we ask that all returned products meet the following conditions:

  • Condition: The item should be in its original, like-new state—unused, with no scratches, dents, or signs of assembly.

  • Packaging: Please return the item in its original packaging to protect it on its journey back to us.

  • Share a Photo: To help our team understand the situation, we ask that you share a few clear photos of the product in its packaging when you start the return process.

Our Refund Promise:

Once your return is received and inspected, we will process your refund to your original payment method within 7 business days.

In some situations, a restocking fee of up to 30% may be applied to cover the costs of inspecting, repackaging, and processing the return. Similarly, if an item is returned with minor damage, a small repair fee may be applied to help restore it to its beautiful, original condition.

 

 

The Beauty of Natural & Handcrafted Materials

We believe in the unique character of natural materials. Our use of high-quality raw wood means that no two pieces are exactly alike. Features like knots, natural cracks, and variations in grain or color are not flaws—they are the signature of authentic, natural materials that add to the charm and story of your furniture.

As part of the hand-crafting process, minor indentations or processing marks may be present. These are normal and are a testament to the human touch involved in creating your piece. These natural and handcrafted characteristics are not considered defects under our return policy.

 

 

How to Start a Return or Exchange

Our dedicated customer service team is here to help you every step of the way.

  1. Get in Touch: Simply email us at support@resynlabs.com.

  2. Tell Us What's Happening: Complete our quick Return/Exchange Application Form with your order number, the product name, the reason for the return, and your contact info.

  3. We'll Take It From There: Our team will review your request and guide you through the next steps.

 

 

Important Considerations

  • Personalized Just for You: Products that have been personalized are created specifically to your specifications. Because they are uniquely yours, we are unable to accept returns or exchanges for these items.

  • If Something Isn't Right: Should your product arrive with damage or differ from what you ordered, please contact us immediately. Provide a written description and clear photos of the issue, and we will work with you to find a happy resolution, which may include compensation like a refund.

  • Shipping Damages: For any issues related to damage during transit, please consult our Shipping Policy for detailed instructions.

  • Let's Make Sure It's a Perfect Fit: We encourage you to review all product descriptions and our policies before ordering. If you have any questions at all, please reach out! Our team is excited to help you choose the perfect piece for your home.

 

 

Additional Policy Details

  • A Note on Natural Wood: Wood is a natural material that can subtly respond to its environment (like changes in humidity). We use high-quality construction methods to minimize these effects, but slight movements are natural and not considered defects.

  • Delays Beyond Our Control: In rare cases, events like natural disasters, shipping congestion, or labor shortages may impact delivery times. If such an event occurs, we promise to communicate proactively with you and keep you informed.

  • Legal Costs: In the unlikely event that legal action is required to collect payment, the buyer will be responsible for all associated costs.

  • Policy Updates: Resyn Labs may update this policy from time to time. The English version of this policy will always be the guiding version.